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Service dogs are allowed to travel with the passenger as outlined by the ADA.

Salt Lake Express reserves the right to refuse acceptance of any pet and may remove any pet exhibiting behavior that violates our policy.

Pets cannot travel by themselves or with unaccompanied minors.

If the size of the pet/carrier will require an additional seat, the passenger may purchase an additional seat for their pet at the child fare. under the seat or in the passenger’s lap).

The pet carrier must be placed within the passenger’s single seating area.

The pet must be clean, well-behaved, quiet, and remain within the carrier at all times while in the vehicle.

The pet and carrier combined must weigh under 50lbs.

Individuals travelling with a pet must provide a pet carrier.

Please read the below requirements to be prepared for travel with your pet. To book your travel with your pet or add your pet to your existing reservation, please call 20 and speak with a customer service representative prior to your trip. Pets are allowed to travel with a passenger for an additional $10 fee. We want to be sure customers are aware of this.

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Our drivers are happy to guide or assist if asked but cannot supervise minors during the entirety of the trip. The minor is responsible for getting on and off the shuttle at the right time and place. Our drivers are not responsible for underage children. Children under 13 years old are never to be left unattended even if the person picking them up is in route. Persons picking up a child should coordinate a specific location at the destination point where they will meet the child. It is also suggested that this information is given to them in writing as there are a number of routes and connection points which may confuse a small child in the excitement of traveling. Parents and guardians should review the details of the trip with their child prior to travel, including the bus route they will be riding and the locations where they will be getting on/off the bus. In addition, children traveling on the shuttle should carry identification showing their name, address, home phone number, name and phone number of the person dropping them off and the name and phone number of the person who will be picking them up. Cell phones are strongly recommended for children traveling alone, specifically if the child changes buses or has a layover in a connecting city. Cell phone number of minor, if applicable.

The names and phone numbers of the person dropping the minor off and also the person picking them up.Salt Lake Express will require the following from the parent/guardian This information must be included on their reservation before it is processed:

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All children traveling without an adult will be charged full adult fare.

Child PolicyĬustomers may choose to allow a minor child, under the age of 18, to travel with the Salt Lake Express unsupervised.

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If you still cannot find the information you’re looking for, feel free to call us for more information: (800)-356-9796. Policiesīelow is a list of all of our policies. Carriers are stowed with luggage (Back of van, in trailer, or cargo area on the bus). Animals must be in a hard carrier and remain in the carrier at all times while on the shuttle.